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Troubleshooting

My products are missing or not up to date

What to check when Moddi doesn't show what's in Shopify.

Written By Will

Last updated About 4 hours ago

If Moddi doesn't show what you expect from Shopify, check these in order.

  1. Is the first sync still running? A banner on the Home page shows progress. Until it finishes, only products saved so far appear.
  2. Is a filter on? Filter chips above the grid hide products. Clear them to see everything.
  3. Are you looking at the right view? Saved views such as Ready for Shopify show only matching products.
  4. Files and images? The Assets editor refreshes when you press Shopify sync there.
  5. A change made a moment ago in Shopify? Updates usually arrive within moments. Reload the page after a minute.

Still stuck?

Email support@moddi.app with your store address and what you expected to see.