My products are missing or not up to date
What to check when Moddi doesn't show what's in Shopify.
Written By Will
Last updated About 4 hours ago
If Moddi doesn't show what you expect from Shopify, check these in order.
- Is the first sync still running? A banner on the Home page shows progress. Until it finishes, only products saved so far appear.
- Is a filter on? Filter chips above the grid hide products. Clear them to see everything.
- Are you looking at the right view? Saved views such as Ready for Shopify show only matching products.
- Files and images? The Assets editor refreshes when you press Shopify sync there.
- A change made a moment ago in Shopify? Updates usually arrive within moments. Reload the page after a minute.
Still stuck?
Email support@moddi.app with your store address and what you expected to see.